We provide local support for all our products. A valid Subscription, Support and Maintenance agreement covers telephone and email support as well as updates, bug fixes and upgrades.
Please email firstname.lastname@example.org, call us on +61-7-39-111-066 or fill in the 'Contact Us' form for assistance. We prefer to receive your requests via email, because often this helps to clarify any issue for all concerned and it assists us in tracking your support incident.
For TILOS customers please include your Product-ID. You can find this in Tilos under Help | About.
Please note that we are the exclusive distributors for Australia and New Zealand for all products except Project Tracker. This means that we cover all support queries in this region locally. Please always log your support incidents with us. If you send a support request to one of our developers directly then your request will be delayed significantly while it is referred back to Delta Solutions.
We offer prepaid Subscription, Support and Maintenance services for all our products. We will remind you when this agreement is due for renewal. We strongly recommend that you keep this agreement valid and up to date.
Our support operation is based in Brisbane, Australia and operates during normal business hours of that location. However we provide support for all of New Zealand and Australia which includes up to 5 time zones. Hence email support may be available during extended hours at our discretion.
If you have a specific requirement for support services please call us for a confidential discussion.